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FAQ

What is a Virtual Assistant(VA)?
How do I communicate with my VA?
What are the advantages to my business in hiring a VA?
Who can benefit from outsourcing to a VA?
How do I know I can trust a VA as I’ve never met them in person? How do I know they will keep my business information confidential?
What is Essential Assistant's background?

What is a Virtual Assistant(VA)?

A Virtual Assistant (VA) is a highly skilled office professional who offers a multitude of support services via the latest technologies. VAs generally work with their clients off-site from their own office.
How is this done? Read on....

How do I communicate with my VA?

Generally you will exchange work with a VA via email, phone, fax, mail and courier. Simply deliver your instructions via any of these methods, it is wonderfully easy. You will be surprised how quickly a close working relationship is formed. However, if you feel more comfortable using traditional methods, we are happy to discuss your needs.

What are the advantages to my business in hiring a VA?

Firstly, lets look at the advantages of hiring Essential Assistant as opposed to a Temp:

Temps	Essential Assistant
Each time you require a temp you will more than likely be sent someone new, who you have to spend time training, which will cost you precious time and dollars	We take time to understand you and your business needs, forming a close working relationship so we can be used as efficiently and effectively as possible each time our services are engaged
No real interest in getting to know and understand your business as they will more than likely be placed elsewhere tomorrow	Vested interest in your company, our business depends on your success and satisfaction
You will pay for the length of time the temp is employed, as well as hefty agency fees, whether fully occupied or not	Only pay for the hours required to complete your project, hours worked = hours charged

Just imagine the savings you can make here alone, both time-wise and dollar-wise. For more advantages, read on....

Save time and make cents

Focus on growing your business rather than on completing paperwork, let E-ssential Assistant handle it instead
You only pay for the time and materials required to complete your project
No ongoing costs or responsibilities associated with employing permanent staff ie superannuation, annual leave, sick leave, overtime
No expenses related to setting up and maintaining a fully functional office
No need to advertise, interview and hire new staff

Time Factor

Essential Assistant is available after hours or on the weekends. This may be of benefit to clients requiring work to be completed outside of regular office hours when staff have left or to international clients.

Professional, punctual, friendly and accommodating manner

We understand the importance of a professional, friendly and accommodating manner toward your clients and our own
Deadlines met without stress due to our reliable and efficient service

With 'Business Guardian' there is always someone ‘in’ the office

How many times have you called a business only for the phone not to be answered or go through to an answering machine and decided to hang up or try someone else?
Avoid having prospective clients go elsewhere because you weren’t available.

Essential Assistant will always be ‘in your office’ to take your all important calls so you don’t miss out on any prospective business opportunities.
Whether it be for a day or a month, Essential Assistant is here to help.

More time for you

Spend less time on paperwork and more time relaxing and doing the things you really enjoy, secure in the knowledge that Essential Assistant is taking care of things for you.

Who can benefit from outsourcing to a VA?

Anyone on overload should seriously consider outsourcing to a VA. It could turn out to be the best business decision you ever make.
Some businesses currently known to be utilising services of VAs include independent consultants, realtors, engineers, architects, builders, non-profit organisations, associations, boards and many other small to medium business types. A number of larger organisations such as government departments also outsource to VAs during busy periods.

Examples of how a VA can be utilised:

Large businesses - during busy periods and when staff are an annual or sick leave
Small and medium businesses - for general office support, marketing, mail outs, data entry or simply keeping the business 'open' while the owner is away
Executives - as a personal assistant to attend to any matters you simply don't have time for, diary management and make any necessary arrangements for travel, accommodation and so on
Associations and Clubs - newsletter publishing, advertising materials and basic websites
Event co-ordination - Can assist in planning meetings, conferences or even weddings, hens or bucks nights, birthdays and so on
Jobseekers - Resumes designed and cover letters written

How do I know I can trust a VA as I’ve never met them in person? How do I know they will keep my business information confidential?

A VA has a vested interest in your business. As an independent contractor, the continuance of a VAs business depends very much on their clients, and as such, are are very interested in helping their clients. With this in mind you will see how a VA is most likely one of the best assistants and business partners you will ever encounter. Unlike a traditional assistant, their success depends on your success and satisfaction.
A VA is usually more than willing to sign any confidentiality agreement you require.

What is Essential Assistant's background?

Kylie McGeary has over 10 years of experience in various positions providing professional secretarial, administration, bookkeeping and support services in the health and education industries. With a meticulous attitude toward my work, along wide range of invaluable skills gained during my working life, I have much to offer clients.
Click here for further details of services offered by Essential Assistant.

Essential Assistant is committed to providing you with professional, high quality and prompt virtual support. Our success depends on your satisfaction.

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